SHIPPING & DELIVERY

Once payment is received, we start to process your inquiry. We inspect every wig/topper before shipment, a live footage of your top-tier wig/topper process will be sent by email before shipment. Due to the fact that our medical wigs/toppers are individually produced, it can take up between 4-7 business days to process your medical wig or silk human hair topper. They will be shipped brand new due to hygienic standards. 

Our medical wigs are being sent with DHL Express / UPS Express / Fedex Express. We ship worldwide, transit time is 1-2 business days. All services require a signature upon delivery; someone should be at the delivery address to receive the item unless otherwise stated.

As of August 20, 2025: Effective August 29, 2025, there will no longer be a de minims exemption for goods entering the United States, which means more items shipped to the US may now be subject to tariffs, we will cover duties and taxes. No extra fees. No surprises. All orders are packed and sent with care by ourselves in Amsterdam, Netherlands.

Please note: It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed we are unable to change the delivery address due to strict shipping schedule. Please double-check the address you are entering as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.